Questions/Answers

  What is the one thing that can make my café or coffee shop a roaring success?

                                  If you answered this question you may well, go broke.

 In today’s hospitality scene the simple reality is that there is often more than one factor alone that contributes to the future success of a café or coffee shop. In fact, owners should seriously consider several factors, combine them together and then have a pig-headed determination to allow each to become an integral part of their business.

 Sounds hard, well running a hospitality business can be stressful, tough, tiring and often unheralded work. This does not mean that an enthusiastic owner can’t make ends meet, it simply means that there are a multitude of complex actions that must come together for an owner to be able to say, our business is everything we hoped it would be. Great staff, a great vision and uncompromising passion will help in solidifying success providing complacency or even laziness never sets in.

Unfortunately, many will succumb to failure not because they haven’t given their all, but because they were not aware of what the industry can inflict on them both personally and indeed on others around them. In fact, relationship problems can occur at any time, together with financial pressures and sadly for a large portion of participants, mental health issues.

It is incumbent that owners always challenge themselves with ways to build on and then solidify their success. Often the simplest answers can be staring them in the face…. Consider putting yourself in a customers shoes looking at what the business offers from their prospective including the obvious aspects; the hospitality of the staff, the ambience of the business, the quality of the offerings, the cleanliness of the premises including the one thing a customer never forgets, the state of the restrooms.

 There are indeed numerous factors contributing to success or failure and they will continue to evolve as time progresses.

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